Hi, how can we help you?
How to contact support?
🤷♀️ OTHER
How to restore progress?
🎮 Account
Colorful gems - how to spend them?
🔍 Quests!
I haven't found a necessary article in this section!
🔧 Technical questions
Cafe Tasks
📚 Stories, levels and cafe tasks
I don't have stories!
Special orders disappeared!
New Seven-day Festival! 🎪
Update 2022.12
What is Player ID and how to find it?
More
Quest 2022.12
Quests - what are they?
Quest is relaunching
My game level has increased after the last update!
Festival is lagging!
I haven't received my trophies for completing a task!
My task(-s) hasn't been accepted!
Festivals' Marathon Free Pass Winners - November 01 - November 14, 2022
Festival’s Marathon Winners - October 7 - October 17, 2022
Unique Marathon Winners: September 06-19, 2022
I didn't receive my purchase. What should I do?
Can i refund my purchases?
I can’t make purchases. What's wrong?
I am not getting simple gift/tickets for completing the 4th/5th special order!
I opened the gift but got only a couple of resources
Employees do not give my bonuses!
My account was blocked!
How can I transfer my game progress to another device?
I suspect a player!
I suspect a whole township!
I want to complain about an offensive language!
I am not the leader of my township anymore, what to do?
Inactive Leader
Township Quests
Elite Membership
How to cancel the subscription on iOS
How to cancel the subscription on Andriod
How to connect my game to another Facebook/Google/Game Center account
How to remove my Facebook photo in the game?
I can't remember my Google Play account and password!
TV advertisement system
I don't get diamonds for the ad!
The ad is not shown
Abusive language / disrespect towards company employees
Third Party Software / websites / cheating
Melsoft Games Privacy Policy
Information and rules
What are the system requirements for the game?
The game crashes!
Game chat does not work!
I see the message "A new game version is available" but can't download it from the store
I see Bill and the message "The server is under the mailtenance"
I see Marshmallow and the message "Connection lost"
What this game is about?
I want to make a suggestion for the game. Where can I share it?
Need more help?
