Hi, how can we help you?

I haven't received my purchase! (for iOS users)

My coins were not added to the progress of Barista Challenge!

Important Changes in the Game

Why can't we cancel player's actions in the game?

Tournaments

How can I get tournament points?

Festival is lagging!

I haven't received my trophies for completing a task!

My task(-s) hasn't been accepted!

Game Chat

I am not the leader of my township anymore, what to do?

Inactive Leader

I don't have stories!

Koffsky borrowed diamonds and doesn't give them back!

Cafe Tasks

How to restore progress?

Wall of Fame (Medals)

My account was blocked!

I am not getting simple gift/tickets for completing the 4th/5th special order!

I opened the gift but got only a couple of resources!

Gifts

Resources Generator

Lucky Keys and Lucky Tokens

Quests - what are they?

Festivals' Marathon Free Pass Winners - May 19, 2023 - May 30, 2023

Festivals' Marathon Free Pass Winners - April 21, 2023 - May 02, 2023

Festivals' Marathon Free Pass Winners - March 24, 2023 - April 04, 2023

I didn't receive my purchase. What should I do?

Can I refund my purchases?

I can’t make purchases. What's wrong?

I want to complain about unfair play!

I want to complain about an offensive language!

Fair Play

Elite Membership

How to cancel the subscription on iOS

How to cancel the subscription on Andriod

How to connect my game to another Facebook/Google/Game Center account

I can't remember my Google Play account and password!

I can't remember my Game Center account and password!

TV advertisement system

I don't get diamonds for watching ads!

The ad is not shown!

Abusive language / disrespect towards company employees

Abusive language in the townships' or game accounts naming

Third Party Software / websites / cheating

Information and rules

What are the system requirements for the game?

The game crashes!

I see Bill and the message "The server is under the mailtenance"

I can't open the game!

I haven't found a necessary article in this section!

What this game is about?

How to contact support?

Barista Challenge