Hi, how can we help you?

My game is loading too long / My game is freezing after the update

After watching an ad "No more ads" message appears

Update 2022.5

All weekend Festivals are extended!

My greenhouse has stopped to grow the vegetables and fruits!

Quests - what are they?

Energy - how to get it?

Candy - how to get it?

What this game is about?

Customers

Stories and special events

Festival is lagging!

I cannot enter the town / festival!

My task(-s) hasn't been accepted!

Festival’s Marathon Winners: April 15 - May 02, 2022

Festival’s Marathon Winners: February 11 - February 28, 2022

Festival’s Marathon Free Pass Winners - December 17, 2021 - January 03, 2022

I didn't receive my purchase. What should I do?

Can i refund my purchases?

I can’t make purchases. What's wrong?

I opened the gift but got only a couple of resources

I did not read the story and gave diamonds to a character by accident.

My cafe doesn't generate revenue while I'm not in the game! What to do?

My account was blocked!

How to restore progress?

How can I transfer my game progress to another device?

I suspect a player!

I suspect a whole township!

I want to complain about an offensive language!

My leader is no longer active! What to do?

Can I take the leadership?

How to assign assistant or new leader in my town?

How to cancel the subscription on iOS

How to cancel the subscription on Andriod

I have a monthly/annual subscription, but I do not get VIP points weekly

How to connect my game to another Facebook/Google/Game Center account

How to remove my Facebook photo in the game?

I can't remember my Google Play account and password!

TV advertisement system

I don't get diamonds for the ad!

The ad is not shown

Abusive language / disrespect towards company employees

Third Party Software / websites / cheating

Melsoft Games Privacy Policy

Information and rules

What are the system requirements for the game?

The game crashes!

Game chat does not work!

I see Bill and the message "The server is under the mailtenance"

I see Marshmallow and the message "Connection lost"

I see the message "Looking for resources to download"

How to contact support?

I want to make a suggestion for the game. Where can I share it?

I found a mistranslation in the game. Where can I send a request?

GEMS: Q&A

BUNNY: Q&A

TOWNS: Q&A