Hi, how can we help you?

Mountain of gifts

The arrow points to the balloons, but I can't collect the flags

Pink bag (Easter egg)

📬Order board

🌐 I followed the link under YouTube video/Facebook post but haven't received the reward

💥 Game boosters

How to finish the tutorial?

How to progress in the game?

How to get energy?

Why didn't the island close?

The energy item brought from event island stopped giving energy. What should I do?

Can't proceed on Frost island

My purchase hasn't appeared in the game. What should I do?

I made a purchase but no longer want it. Can I get a refund?

Unauthorized money deduction by the game (iOS)

Rewards for inviting friends to play Family Island!

I did not receive the reward for inviting a friend.

100 rubies for installing "My Cafe" game!

Acid

Amber

Ash

Amethyst pendant

Amphora

Axe

Caretaker workshop

Carpentry

Hearth

Tribes and all about them!

How do I manage a tribe in the game?

How to accept or reject a join request?

How do I close the expedition island if all the missions are completed?

Why won't the new island open?

Where did one of the islands go?

Time Fountain gives 5 energy only

I've upgraded Time Fountain but it went back to level 1

I can't find time spheres and upgrade the Time Fountain

My storage is always full! What should I do?

How can I exchange resource for experience?

Why can't I exchange emeralds and amber in storage?

What is my support ID?

How can I save my game progress?

How can I restore my previous progress in the game?

What are the system requirements for the game?

Can I play Family Island on multiple devices?

Is Family Island available to play on the PC?

I see the message "Oops! Something went wrong..."

I see the message "You are not connected to the internet"

Loading stops after a certain %

Regulations for communicating with technical support

Our Privacy Policy

Terms and Conditions

Third Party Software / websites / cheating

Information and rules