Hi, how can we help you?
Pink bag (Easter egg)
Event Island
How to contact support?
Contact support
How can I delete my game account?
My Account
How can I restore my previous progress in the game?
🎁 Event milestone gifts
100 rubies for installing "My Cafe" game!
Referral rewards system
Eva is stuck, what can I do?
How do I collect decorations on festival islands?
More
🌐 I followed the link under YouTube video/Facebook post but haven't received the reward
💥 Energy blast
🗨️ New Feature - "Skip Dialog"
How to finish the tutorial?
How to progress in the game?
How to get energy?
Why Balancer Island is still open?
Why don't Sapphire and Roaring islands close?
Mysterious island does not close
My purchase hasn't appeared in the game. What should I do?
I made a purchase but no longer want it. Can I get a refund?
Unauthorized money deduction by the game (iOS)
Rewards for inviting friends to play Family Island!
I did not receive the reward for inviting a friend.
Acid
Amber
Ash
Amethyst pendant
Amphora
Axe
Caretaker workshop
Carpentry
Hearth
Tribes and all about them!
How do I manage a tribe in the game?
How to accept or reject a join request?
The island won't close.
Why won't the new island open?
Where did one of the islands go?
Time Fountain gives 5 energy only
I've upgraded Time Fountain but it went back to level 1
I can't find time spheres and upgrade the Time Fountain
My storage is always full! What should I do?
How can I exchange resource for experience?
Why can't I exchange emeralds and amber in storage?
What is my support ID?
What are the system requirements for the game?
Can I play Family Island on multiple devices?
Is Family Island available to play on the PC?
I see the message "Oops! Something went wrong..."
I see the message "You are not connected to the internet"
Loading stops after a certain %
Regulations for communicating with technical support
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Terms and Conditions
Third Party Software / websites / cheating
Information and rules
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