📌 The first thing that you need to check is your internet connection.
Please check the speed of your internet and measure your connection speed, for example using SpeedTest. The normal speed for playing mobile games online is 2 Mbps +

Our tips:
1. Change your internet connection (switch from Wi-Fi to mobile internet or vice versa)
2. Reboot your device and router

📌 If your internet connection is working fine, then please try the following:

Android:
try clearing the cache of the app in the phone settings. If this doesn't help, try reinstalling the game. Please write down your support ID that you see in the top left corner or take a screenshot of the game settings. In this case we will be able to find your previous account if you lose your progress.

iOS:
try reinstalling the game. Please write down your support ID that you see in the top left corner or take a screenshot of the game settings. In this case we will be able to find your previous account if you lose your progress.

If none of the recommendations above were helpful, please contact our Support team using this link and provide your support ID and as much information as possible about the issue you faced. Here's an article on how to find your support ID.

❗ Please note that some technical issues can be fixed only if you provide your support ID. We recommend you write down your support ID somewhere just in case, as it can help our Support team find your account and fix the issues sooner.