📌 First thing that you need to check is your internet connection.
Please, check the speed of your internet at any source that measures Internet connection speed, for example, SpeedTest. The normal speed for playing mobile games online is 2 Mbps +
In this case, please, do the following recommendations:
1. Change your internet connection (switch from wi-fi to mobile internet or vice versa)
2. Reboot your device and router
3. Install and turn on VPN application, for example, TunnelBear
4. If you are already using a VPN application, turn it off.

📌 If your internet connection is working fine, then, please, try the following:

Android: Please try clearing the cache of the app in the phone's settings. If this doesn't help, please try reinstalling the game. Please, write down your support ID that you see in the top left corner or make a screenshot of the game settings. In this case we will be able to find your previous account in case you lose the progress.
iOS: Please try reinstalling the game. Please, write down your support ID that you see in the top left corner or make a screenshot of the game settings. In this case we will be able to find your previous account in case you lose the progress.

If none of the recommendations above were helpful, please contact our support team using this link providing your support ID and as much informations as possible about the issue you faced. Here's an article on how to find your support ID.

❗ Please, kindly note, that some technical issues can be fixed only if you provide your support ID. We recommend you to remember your support ID just in case, as it can help our support team to find your account and fix the issues sooner.