📌 Please contact our Support team using this link and provide your support ID that you can see in the upper left corner of the loading screen or just take a screenshot of the loading screen with this ID. Also provide as many details as possible about the issue you faced, i.e. when and how it happened, as this may help the Support team find the cause of the issue and fix it sooner.
📌 If you cannot see your support ID in the upper left corner of the screen, please wait a little, as it may appear in a few seconds. If no support ID appears, please contact our Support team using this link and provide a screenshot of the loading screen. If you don't know your support ID, here's an article in our FAQs on how to find it. Please check if you have any screenshots of the game where your support ID can be seen.
❗ Please note that some technical issues can be fixed only if you provide your support ID. We recommend you write down your support ID somewhere just in case, as it can help our Support team find your account and fix the issues sooner.