📌 Please, contact our support team using this link and provide your support ID that you can see in the upper left corner of the loading screen or just a screenshot of the loading screen with it. Please, also provide as many details about the issue you faced, i.e. when and how it happened, as this may help the support team to find the cause of the issue and fix it sooner.
📌 If you cannot see your support ID in the upper left corner of the screen, please, wait a little, as it may appear in a few seconds. If no support ID appears, please, contact our support team using this link and provide a screenshot of the loading screen. If you don't know your support ID, here's an article in our FAQ on how to find it. Please, check if you have any screenshots from the game, where your support ID can be seen.
❗ Please, kindly note, that some technical issues can be fixed only if you provide your support ID. We recommend you to remember your support ID just in case, as it can help our support team to find your account and fix the issues sooner.