Hey there, Family Island explorers! Are in-game ads refusing to play? Worry not, we've prepared a guide to help you troubleshoot those pesky ad issues for both Android and iOS users.

Follow these steps, and you'll be back to building your dream island with some extra rewards in no time.

🔧 Android Troubleshooting Steps

• First things first, give your app cache a good clean-up in your phone:
   
  • Go to Settings
  • Scroll down and tap on 'Apps' or 'Applications'
  • Find the Family Island app and tap on it
  • Tap on 'Storage'
  • Tap on 'Clear Cache'

• If that doesn't work, venture over to device Settings > Privacy > Advertising > Reset the identifier.

🔧 iOS Troubleshooting Steps 

• For our iOS island explorers, journey to device Settings > Privacy > Advertising > Reset the identifier.

• If you're navigating with iOS 14 or higher, you've got two more steps to follow:  

  • Go to Settings > Privacy > Tracking.  
  • Toggle the "Allow Apps to Request to Track" option off and on

We hope these troubleshooting steps help you triumph over ad issues and send them packing!

If these recommendations don't resolve the problem, give us a shout, and we'll be happy to help.

Until then, keep exploring, building, and sharing laughter with your family on Family Island!