Dear friends,
If you are facing problems with watching advertisement videos in Family Island, please try the following steps:
Android:
please try clearing the cache of the app in your phone settings. If this doesn't help, go to device settings - privacy - advertising - reset the identifier.
iOS:
please go to device settings - privacy - advertising - reset the identifier.
*For devices with iOS 14 and higher, please go to settings - privacy - tracking and try to switch on and off (or switch off and on) the following option: "Allow apps to Request to Track".
*For devices with iOS 14 and higher, please go to settings - privacy - tracking and try to switch on and off (or switch off and on) the following option: "Allow apps to Request to Track".
If these recommendations didn't help, please wait. Unfortunately, we cannot fix the error on our own, as it occurs on the side of the advertising operators. We hope they will fix the bug soon!