📌 You've been making purchases in the game before and now something is not working:
◼️ An issue with your internet connection. Your connection has to be stable to process purchases, so we recommend using Wi-Fi or at least a 3G/4G connection.
◼️ Temporary problems with the application store. All in-game purchases are processed by the store you downloaded the game from (App Store, Google Play), so there is a chance the store is overloaded and unable to process your request. In that case, please wait for a few hours and try again.
◼️ Problems with the store app. These are usually solved by restarting your device.
📌 You've never made purchases in the game or other applications:
◼️ Incorrect payment information. The easiest way to fix that is to cancel the payment method and add a new one, or just visit the relevant sections of the App Store and Google Play.
◼️ Unsupported payment method. The payment method you want to use may not be supported by the application store. The list of available payment methods can be found in the corresponding sections of the App Store and Google Play.
📌 You see the message "Oops! Something went wrong..." when trying to make a purchase on Android:
◼️ Please try clearing the cache of the Google Play app and log in again.
If you're still having problems making purchases, please contact the application store's customer support.