Your purchases are managed by your device’s platform (either Apple or Google Play), and they’re responsible for storing all your payment info. 🔒

This means that we can’t see why your purchase didn’t go through.

But, don’t worry! Here are a few things you can check out:

🚨 Error Messages:

Here are some error messages that you might bump into if your order doesn't go through.

“Your transaction cannot be completed”

“Unable to complete purchase - low balance”

“Transaction declined - use another method”

“Error - insufficient balance”

“Payment failed”

“Error - transaction could not be completed - fix payment problem”

“Cannot complete transaction - send required documents”

“Error - unable to complete transaction”

If any of these pop up, it's best to get in touch with your app platform provider directly:

Apple Support

Google Play Support

✅ Payment Information:

You should also double-check your account details, like your billing information, to make sure everything’s up to date.

If your card details are incorrect, it could be preventing your purchase from going through.