Your purchases are managed by your device’s platform (either Apple or Google Play), and they’re responsible for storing all your payment info. 🔒
This means that we can’t see why your purchase didn’t go through.
But, don’t worry! Here are a few things you can check out:
🚨 Error Messages:
Here are some error messages that you might bump into if your order doesn't go through.
“Your transaction cannot be completed”
“Unable to complete purchase - low balance”
“Transaction declined - use another method”
“Error - insufficient balance”
“Payment failed”
“Error - transaction could not be completed - fix payment problem”
“Cannot complete transaction - send required documents”
“Error - unable to complete transaction”
If any of these pop up, it's best to get in touch with your app platform provider directly:
✅ Payment Information:
You should also double-check your account details, like your billing information, to make sure everything’s up to date.
If your card details are incorrect, it could be preventing your purchase from going through.