The first thing to check is your Internet connection.

To add a purchase to the game, it must be fairly stable. If the connection was interrupted during or immediately after the purchase, reboot the device, re-enter the game and check if the purchase has arrived.

Please note that sometimes it may take up to 24hrs for the purchase to appear in the game. In case you still don't have any purchases up to 24hrs after you've made it, please, contact us through the Support button in the game - we'll do our best to help you!
We would ask you to provide additional information about your purchase in your query:
1. The exact number of items purchased.
2. The approximate time when the purchase was made.
3. If you made the purchase through Google Play, please, provide the GPA number of the purchase.
4. If you made the purchase through the App Store, please, provide a screenshot of the receipt with the name of the purchased offer.

The receipt is emailed to the account used to make the purchase soon after the purchase is completed. You can find more information about your purchase history in the customer support section on Apple or Google.