If you've linked your Family Island to a Facebook, Google, or Apple account in the past, you can easily reclaim your island progress with our guide below! We also have special instructions if you’ve reinstalled the game and want to restore your previous session.

So let’s dive in and get your progress back on track, Islander!

1. Go to the Menu bar on the top right.
2. Go to the Settings menu ⚙️.
3. Tap “My accounts”.
4. Tap on the relevant “Connect” button to link your game profile to the same Facebook, Google, or Apple account you used before.

   *The images in this article are an illustrative example only and do not intend to exactly match in-game visuals.

5. On the pop-up, choose the relevant option for you (Saved or New).
   ⚠️⭐ Keep in mind that the choice is final.
   • Click SAVED to go back to the previous progress you had when you were signed in before
   • Click NEW to continue your current progress in the new game

If you need further assistance or can’t get your progress back on your own, our Support Team is ready to paddle to your rescue. Just grab your Support ID and any purchase receipts you may have from your old account reach out to them here. 🚣‍♂️

There are a couple of ways to get your Support ID (a unique code containing letters and numbers):

• From your Player Profile
  Tap on your game’s avatar in the upper left corner. Your Support ID will be on the below your profile name (on the bottom right side of the pop-up). Tap the copy icon next to your Support ID to instantly copy it.
  
• From the Settings menu
  Open the Menu on the top right corner of the screen. Tap to the Settings icon ⚙️. Copy your Support ID by tapping the copy icon next to your Support ID.

So, are you ready to reclaim your island paradise? Grab your virtual sunhat and let's get started! 🏝️😎