How Can I Fix Problems with In-Game Ads?

Hey there, Family Island explorers! Are in-game ads refusing to play? Worry not, we've prepared a guide to help you troubleshoot those pesky...

I see the message "Oops! Something went wrong..."

📌 The first thing that you need to check is your internet connection. Please check the speed of your internet and measure your connectio...

I see the message "You are not connected to the internet"

If you see the message that you're not connected to the internet, please try the following: iOS: 📌 Switch your internet connection from ...

Loading stops after a certain %

📌 Please contact our Support team using this link and provide your support ID that you can see in the upper left corner of the loading s...

Game crashes

📌 We are constantly adding more events, islands, levels and stories. The system requirements for the game are the following: Android: Andr...

What are the system requirements for the game?

Minimum system requirements. The game can be run on your device if these requirements are met.Android:Android version - 5.0 Random-access me...

Your Go-to Troubleshooting Guide

Aloha, Islander! 🏝️We've cooked up this handy guide to tackle any issues that might pop up while you're playing the game.If your game is fr...

Which Devices Can I Play Family Island On?

🙆‍♂️ Hey Islanders! We've got some answers to your burning questions about playing the game on different devices, PC compatibility, an...

How do I translate text on my mobile device?

 👷 We've got you covered. Here's an easy way to translate text on your mobile device.  📲Press and hold the text you want to tran...

How can I make room on my device for new island content?

 Are you having trouble enjoying all our exciting island content because of updates? Fear not! We've got a quick, easy, and fun guide t...