Purchases
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My purchase hasn't appeared in the game. What should I do?
The first thing to do is to check is your internet connection. To add a purchase to the game, your connection must be fairly stable. If the ...
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I made a purchase, but it disappeared
Hello islanders!You made a purchase in the game, but it disappeared later? This kind of issue might happen when you are using several device...
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How Can I Get a Refund?
We understand that every player's journey is unique. If, for any reason, you find you want to request a refund, we're here to guide you.⭐ Al...
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I can't make any purchases. What's wrong?
📌 You've been making purchases in the game before and now something is not working: ◼️ An issue with your internet connection. Your connect...
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Unauthorized money deduction by the game (iOS)
The system of in-game purchases is built in such a way that no funds can be charged without the knowledge of the player.It's very important ...
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Unauthorized money deduction by the game (Android)
The system of in-game purchases is built in such a way that no funds can be charged without the knowledge of the player.It's very important ...
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Why Do I See Different Prices than Other Players?
We see you're curious about the in-game purchase prices. So let's uncover the mystery.🕵️The reason you might see different prices is becaus...
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How to avoid accidental in-app purchases?
"Family Island" is free to play, though some in-game items can be purchased for real money. We recommend changing your device settings to av...
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What is the Puzzle Story Offer?
Get ready to enjoy a story filled with thrilling prizes!The Puzzle Story is a promotion with each offer more enticing than the last, contain...
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What's the Piggy Bank?
Ever wanted to turn your Energy spent into treasure? Well, with the Piggy Bank, you can! 🤩Here's how it works: Your Piggy Bank fills u...
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What's the Disco Party?
It's party time and we're all invited! 🕺 The Disco Party is a mini-game that pops up now and then for some quick fun.To get the party ...
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Coupon offer
You're in for a treat!Our virtual coupons give you access to select offer packs and exclusive deals that you wouldn't be able to access othe...
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Stamp card
Get ready to stamp your way to the top with our Stamp Card!1. When the Card is live, look for Golden Stamp Tokens in offers 2. Use the Token...
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How Can I Safely Make In-Game Purchases and Handle Unauthorized Charges?
We're here to show you how you can buy in-game goodies safely, without any unexpected surprises. 🛒We've built the purchase system to be sec...
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Navigating Purchase Issues
We understand that sometimes you might encounter some hiccups with in-game purchases, and we're here to help.👀 Why don't I see the items I ...
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I made a purchase. Why does my receipt show double the amount?
We understand that seeing multiple charges on your billing statement can cause some concern on the island. But, don't worry! We're here to h...
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