Can I get a refund?

Items bought in our games (in-app purchases) are non-refundable - it's in our terms and conditions. 📄If you're having a tech issue wit...

Unauthorized money deduction by the game (iOS)

The system of in-game purchases is built in such a way that no funds can be charged without the knowledge of the player.It's very important ...

Unauthorized money deduction by the game (Android)

The system of in-game purchases is built in such a way that no funds can be charged without the knowledge of the player.It's very important ...

Why Do I See Different Prices than Other Players?

We see you're curious about the in-game purchase prices. So let's uncover the mystery.🕵️The reason you might see different prices is becaus...

How can I avoid unauthorized or accidental in-app purchases?

 Here's some steps you can take to help you avoid unwanted charges. 👀Set up a password for purchases on your Android or Apple device. ...

What is the Puzzle Story Offer?

Get ready to enjoy a story filled with thrilling prizes!The Puzzle Story is a promotion with each offer more enticing than the last, contain...

What's the Piggy Bank?

Ever wanted to turn your Energy spent into treasure? Well, with the Piggy Bank, you can! 🤩Here's how it works: Your Piggy Bank fills u...

What's the Disco Party?

It's party time and we're all invited! 🕺 The Disco Party is a mini-game that pops up now and then for some quick fun.To get the party ...

Coupon offer

You're in for a treat!Our virtual coupons give you access to select offer packs and exclusive deals that you wouldn't be able to access othe...

Stamp card

Get ready to stamp your way to the top with our Stamp Card!1. When the Card is live, look for Golden Stamp Tokens in offers 2. Use the Token...

How Can I Safely Make In-Game Purchases and Handle Unauthorized Charges?

We're here to show you how you can buy in-game goodies safely, without any unexpected surprises. 🛒We've built the purchase system to be sec...

Why was I charged more than the purchase price?

Your purchases are in the hands of your device's platform. They handle in-app purchases, including billing information, processing, and taxa...

Why did my purchase fail?

Your purchases are managed by your device’s platform (either Apple or Google Play), and they’re responsible for storing all your payment inf...

Why haven't I received the item(s) I purchased?

🧾 Didn’t get a receipt?If you didn't get an App Store or Google Play receipt, your payment might not have gone through. If this is the case...