Hi, how can we help you?

The festival balloon button is absent from the township!

Important Changes in the Game

What is Player ID and how to find it?

Quests - what are they?

Quest is relaunching

How to craft multi-cup stylish equipment?

I don't have stories!

Koffsky borrowed diamonds and doesn't give them back!

Cafe Tasks

Festival is lagging!

I haven't received my trophies for completing a task!

My task(-s) hasn't been accepted!

Marathon Free Pass Winners - January 27 - January 31, 2023

Festivals' Marathon Free Pass Winners - January 06 - January 16, 2023

Marathon Winners - December 30, 2022 - January 02, 2023

I didn't receive my purchase. What should I do?

Can I refund my purchases?

I can’t make purchases. What's wrong?

I am not getting simple gift/tickets for completing the 4th/5th special order!

I opened the gift but got only a couple of resources!

My cafe doesn't generate revenue while I'm not in the game! What to do?

How to restore progress?

My account was blocked!

How can I save my game progress and transfer it to another device?

I want to complain about unfair play!

I want to complain about an offensive language!

Fair Play

Game Chat

I am not the leader of my township anymore, what to do?

Inactive Leader

Elite Membership

How to cancel the subscription on iOS

How to cancel the subscription on Andriod

How to connect my game to another Facebook/Google/Game Center account

I can't remember my Google Play account and password!

I can't remember my Game Center account and password!

TV advertisement system

I don't get diamonds for watching ads!

The ad is not shown!

Abusive language / disrespect towards company employees

Third Party Software / websites / cheating

Melsoft Games Privacy Policy

Information and rules

What are the system requirements for the game?

The game crashes!

I see Bill and the message "The server is under the mailtenance"

I can't open the game!

I haven't found a necessary article in this section!

What this game is about?

How to contact support?

I want to make a suggestion for the game. Where can I share it?