Hi, how can we help you?

The game is lagging / crashing / freezing on my Apple device!

Update 2022.1

What is Player ID and how to find it?

I did not receive 500 diamonds for installing the 'Family Island' game!

Quests - what are they?

Puzzle quests (for few days)

Energy - how to get it?

What this game is about?

Customers

Stories and special events

Festival is lagging!

I cannot enter the town / festival!

My task(-s) hasn't been accepted!

Festival’s Marathon Free Pass Winners - December 17, 2021 - January 03, 2022

Festival’s Marathon Free Pass Winners - October 22 - November 08, 2021

Unique Marathon Winners: October 5 - October 11, 2021

I didn't receive my purchase. What should I do?

Can i refund my purchases?

I can’t make purchases. What's wrong?

My resources haven't arrived!

I opened the gift but got only a couple of resources

I did not read the story and gave diamonds to a character by accident.

My account was blocked!

How to restore progress?

How can I transfer my game progress to another device?

I suspect a player!

I suspect a whole township!

I want to complain about an offensive language!

My leader is no longer active! What to do?

Can I take the leadership?

How to assign assistant or new leader in my town?

How to cancel the subscription on iOS

How to cancel the subscription on Andriod

I have a monthly/annual subscription, but I do not get VIP points weekly

How to connect my game to another Facebook/Google/Game Center account

How to remove my Facebook photo in the game?

I can't remember my Google Play account and password!

TV advertisement system

I don't get diamonds for the ad!

The ad is not shown

Third Party Software / websites / cheating

Melsoft Games Privacy Policy

How to delete my account?

Information and rules

What are the system requirements for the game?

The game crashes!

Game chat does not work!

I see Bill and the message "The server is under the mailtenance"

I see Marshmallow and the message "Connection lost"

I see the message "Looking for resources to download"

How to contact support?

I want to make a suggestion for the game. Where can I share it?

I found a mistranslation in the game. Where can I send a request?

GEMS: Q&A

BUNNY: Q&A

TOWNS: Q&A