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How to contact support?
🤷♀️ OTHER
How to restore progress?
🎮 Account
I suspect a whole township!
👮♀️ Cheaters and complaints
I haven't found a necessary article in this section!
What is Player ID and how to find it?
🔥 HOT TOPICS
The game crashes!
🔧 Technical questions
Server Maintenance on May 26, 2022
Update 2022.6
All weekend Festivals are extended!
My greenhouse has stopped to grow the vegetables and fruits!
More
Quests - what are they?
Energy - how to get it?
Candy - how to get it?
What this game is about?
Customers
Stories and special events
Festival is lagging!
I cannot enter the town / festival!
My task(-s) hasn't been accepted!
Festival’s Marathon Winners: April 15 - May 02, 2022
Festival’s Marathon Winners: February 11 - February 28, 2022
Festival’s Marathon Free Pass Winners - December 17, 2021 - January 03, 2022
I didn't receive my purchase. What should I do?
Can i refund my purchases?
I can’t make purchases. What's wrong?
I opened the gift but got only a couple of resources
I did not read the story and gave diamonds to a character by accident.
My cafe doesn't generate revenue while I'm not in the game! What to do?
My account was blocked!
How can I transfer my game progress to another device?
I suspect a player!
I want to complain about an offensive language!
My leader is no longer active! What to do?
Can I take the leadership?
How to assign assistant or new leader in my town?
How to cancel the subscription on iOS
How to cancel the subscription on Andriod
I have a monthly/annual subscription, but I do not get VIP points weekly
How to connect my game to another Facebook/Google/Game Center account
How to remove my Facebook photo in the game?
I can't remember my Google Play account and password!
TV advertisement system
I don't get diamonds for the ad!
The ad is not shown
Abusive language / disrespect towards company employees
Third Party Software / websites / cheating
Melsoft Games Privacy Policy
Information and rules
What are the system requirements for the game?
Game chat does not work!
I see Bill and the message "The server is under the mailtenance"
I see Marshmallow and the message "Connection lost"
I see the message "Looking for resources to download"
I want to make a suggestion for the game. Where can I share it?
I found a mistranslation in the game. Where can I send a request?
GEMS: Q&A
BUNNY: Q&A
TOWNS: Q&A
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