Please, make sure that all the steps are completed to receive the reward:

1. receive a message with a unique link in the My Cafe game.

2. install the game using the link only.

The game installed in the past, or without using the unique link, will not be counted!

3. reach level 10 in the Family Island game.
If all the conditions were met, but the reward still doesn't come, feel free to reach out to our technical support team.