Sometimes at the beginning of the Festival, you may experience some lagging. Due to a huge amount of players, we may experience server instability. Please, don't worry, all the players are in the same conditions, and our specialists are constantly improving the situation.

You may experience the following issues:

1. Wrong trophies in the festival results
2. Wrong league/wrong place
3. No rewards
4. Can’t open the game/township
5. The game constantly crashes
6. The message "You have joined a township during the festival."
7. The message "The game is launched on another device."

Just wait for a little bit, enter the game later, and everything will be corrected.

If you still experience the issue even after some time, please contact our support team, describe your issue and provide the screenshot which illustrates it. We will be do our best to help you!