Sometimes at the beginning of the festival you may experience some lagging. Due to a huge amount of players, we may experience the server instability. Please, don’t worry, all the players are in the same conditions and our specialists are constantly working on improving the situation.

You may experience following issues:

1. Wrong trophies in the festival results
2. Wrong league/wrong place
3. No rewards
4. Can’t open the game/township
5. The game constantly crashes
6. The message “You have joined a township during the festival”
7. The message "The game is launched on another device"

Just wait for a little bit, enter the game later and everything will be corrected. Don’t worry, we are working on fixing the issue.

If you still experience the issue even after some time, please contact our support, describe your issue and provide the screenshot which illustrates it. We will check and help you ASAP!