Sometimes at the beginning of the festival, you may notice that the game is lagging. Due to a huge amount of players, the server may need more time than usual to process all the data. Please, don't worry, all the players are in the same conditions, and our specialists are constantly working on providing the stable work of the game server.

You may experience the following issues:

1. Wrong trophies in the festival results.
2. Wrong league/wrong place.
3. Can’t open the game/township.
4. The game constantly crashes.
5. The message "You have joined a township during the festival."
6. The message "The game is launched on another device."

Just wait for a little bit, enter the game later, and everything will be corrected.

If you still experience the issue even after some time, please contact our support team, describe your issue and provide the screenshot which illustrates it. We will do our best to help you as soon as possible!