I can’t make purchases. What's wrong?

If you make purchases in other apps without any problems, this can happen due to one of the following reasons:1. A problem with the internet...

Can I get a refund?

Items bought in our games (in-app purchases) are non-refundable - it's in our terms and conditions. 📄If you're having a tech issue wit...

I accidentally bought a special offer for the township! Can I return resources to my cafe?

Sometimes the special offers contain resources intended for the Treasury or Treasure Trove.For example, this one:  We kindly ask y...

How can I avoid unauthorized or accidental in-app purchases?

Here's some steps you can take to help you avoid unwanted charges. 👀Set up a password for purchases on your Android or Apple device. This e...

Why does the App Store ask money for free update of "My Cafe"?

Don't worry, Apple won't write off money from your Account or credit card. The system simply needs to check the authenticity of payment info...

I don't see special offers in the game!

Where are the special offers?The special offers section is located in the upper right corner of the café screen.   You need to cli...

Why are my special offers different from those of other players?

Special offers are generated randomly for each player. The offers don't have a definite schedule. They may change frequently or stay the sam...

Why do other players have lower in-game purchase prices?

We set the same prices for all the players. Still, depending on the country, the operating system on the device (Android / iOS), the final p...

Why was I charged more than the purchase price?

Your purchases are in the hands of your device's platform. They handle in-app purchases, including billing information, processing, and taxa...

Why did my purchase fail?

Your purchases are managed by your device’s platform (either Apple or Google Play), and they’re responsible for storing all your payment inf...

Why haven't I received the item(s) I purchased?

🧾 Didn’t get a receipt?If you didn't get an App Store or Google Play receipt, your payment might not have gone through. If this is the case...