I didn't receive my purchase. What should I do?

Please, start by checking your internet connection, as it should be stable for newly purchased items to be added to the game. If the connect...

Can I refund my purchases?

As a rule, in-app purchases are non-refundable. Exceptions are possible only in certain conditions.If you make refunds comprising multiple, ...

I can’t make purchases. What's wrong?

If you make purchases in other apps without any problems, this can happen due to one of the following reasons:1. A problem with the internet...

Unauthorized money deduction by the game

The system of in-game purchases is built in such a way that a charge of funds without notifying the player is not possible.It's very importa...

I don't see special offers in the game!

Where are the special offers?The special offers section is located in the upper right corner of the café screen.  You need to clic...

How can I avoid accidental in-app purchases?

"My Cafe" is free to play, though certain in-game elements can be purchased for real money. To avoid accidental in-app purchases, change you...

Why does the App Store ask money for free update of "My Cafe"?

Don't worry, Apple won't write off money from your Account or credit card. The system simply needs to check the authenticity of payment info...

I accidentally bought a special offer for the township! Can I return resources to my cafe?

Sometimes the special offers contain resources intended for the Treasury or Treasure Trove.For example, this one:We kindly ask you to carefu...

Why are my special offers different from those of other players?

Special offers are generated randomly for each player. The offers don't have a definite schedule. They may change frequently or stay the sam...

Why do other players have lower in-game purchase prices?

We set the same prices for all the players. Still, depending on the country, the operating system on the device (Android / iOS), the final p...

VIP Status

QUESTIONS AND ANSWERS New VIP levels We are definitely planning them and we are also thinking about the advantages of the new levels. Feel f...

I haven't found a necessary article in this section!

If you haven't found the necessary information here, please, make sure to check our official groups here ▪ FACEBOOK ▪ for more information a...