Purchases and special offers
I didn't receive my purchase. What should I do?
Start by checking your internet connection as it should be stable for newly purchased items to be added to the game. If the connection was l...
Can i refund my purchases?
As a rule, in-app purchases are non-refundable, and certain conditions apply to any exceptions we make. If you make refunds comprising multi...
I can’t make purchases. What's wrong?
If you've made purchases in the game or other applications before, one of the following reasons may be why: 1. A problem that occurred when...
Unauthorized money deduction by game (iOS)
The system of in-game purchases is built in such a way that a charge of funds without the knowledge of the player can not be possible. It's ...
Unauthorized money deduction by game (Android)
The system of in-game purchases is built in such a way that charge offunds without the knowledge of the player can not be possible. It's ver...
I don't see special offers in the game!
Where are the special offers? The Special offers are located in the upper right part of the gameYou need to click the icon and find the spec...
My special offers are not changed.
The special offers appear randomly depending on the language selected in the game settings, the player’s game level and VIP level. The numbe...
How can I avoid accidental in-app purchases?
"My Cafe" is free to play, though certain in-game elements can be purchased for real money. To avoid accidental in-app purchases, change you...
Why does the App Store ask money for free update of "My Cafe"?
Don't worry, Apple won't write off money from your account or credit card. The system simply needs to check the authenticity of payment info...
I accidentally bought a special offer for the township! Can I return resources to my cafe?
Sometimes the special offers contain resources that are intended for the Treasury or Treasure Trove. For example this one:We kindly ask you ...
Why are my special offers different from those of other players?
The special offers which players can see depends on the level of the game, the VIP level, the number and frequency of purchases. The offers ...
Why do other players have lower in-game purchase prices?
We set the same prices for all the players, but depending on the country, operating system on the device (Android / iOS), the final price ma...
I haven't found a necessary article in this section!
If you haven't found necessary information here, please, make sure to check our official groups here ▪ FACEBOOK ▪ for more information abou...
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