⚙️ Technical questions
What are the system requirements for the game?
Minimum system requirements. The game can be run on your device if these requirements are met.Android:Android version - 6Random-access memor...
I can't open the game!
First of all, please, check whether there is a solution for your issue in the following section: Technical questionsIf you haven't found any...
I can't open the game through Wi-Fi
If you noticed that the game can't be opened only when you are connected to your Wi-Fi, the source of the issue may be on your internet prov...
The game crashes!
If you see a message about a lack of memory, if the game freezes, suddenly closes or doesn't open - this means that your device has less th...
I see Bill and the message "The server is under the mailtenance"
If you can't open the game and see Bill with a message about undergoing maintenance - please visit our Facebook group and check i...
I see Marshmallow and the message "Connection lost"
Usually, such a message appears if you are using an unstable internet connection. Please check your internet speed at any resource that ...
I see the message "A new game version is available" but can't download it from the store
Such a situation may occur in the following cases: If you play on one game account from different devices simultaneously.If you a...
I see the message "Looking for resources to download"
Such an error usually appears if some of the game files were damaged or downloaded from a third-party source. In this case, please, dele...
I played the game on an emulator and something went wrong. What to do?
Unfortunately, we don't support the game on any emulators or similar programs. Also, our game is not supported by cloning apps ( such as Mul...
Game chat does not work!
The game chat belongs to the server part of the game. If the chat does not work only for you, it means you have an unstable Internet connect...
I can't send logs (iOS)
When a player faces a technical problem, the support team can ask them to send logs. We kindly ask the players to send logs to help us solve...
I haven't found a necessary article in this section!
If you haven't found the necessary information here, please, make sure to check our official groups here ▪ FACEBOOK ▪ for more information a...
- ❓Frequently Asked Questions
- ℹ️ Beginner's guide
- 🚗 Merge Event
- 🎪 Festival, trophies and tasks
- 💒 Township, roles and members
- 🔍 Quests!
- 🎴 Collections
- 🖼️ Cafe style and tips
- ☕️ Other features
- 👑 Marathon Winners
- 💰 Purchases and special offers
- ⭐ Subscription
- 🎁 Resources and gifts
- 🎮 Account
- 🌐 Facebook/Google Play/Game Center
- 👮♀️ Cheaters and complaints
- 📺 Ads
- ⚙️ Technical questions
- 📜 Game Rules
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