
Frequently Asked Questions
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How can I collect the book on Divination Island?
Dear players, To collect the item in the game, you need to hold your finger on it for several seconds. After that, you will see the requi...
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Why do I get the message "Everyone's full" when I try to feed the family?
When your actual energy amount exceeds maximum energy level (for example, the energy bar shows 190/87), the family cannot eat. There is a so...
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I can't reach my flower garden
Hello, islanders!We hope you are enjoying your seasonal garden and your botanic powers are getting more impressive with every new day 🌼Here...
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Why didn't the island close?
There are several islands in the game that are not closed upon completion of the main quest or when moving to the next map.Balancer Island, ...
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I can't move around the island and keep getting "Character is stuck" message, what do I do?
This message pops up when a character (or all of them) is blocked on any part of the island. When this happens obviously they can't ge...
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How do I build the stairs in order to upgrade the Totem of Happiness?
Some players can't get the magic ball to upgrade the Totem of Happiness. The game says that the magic ball can be received after the stairs ...
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How can I talk to Eva?
If you have already reached level 36 in the game, you may see the message "First talk to Eva" on the jewelry workshop and the message ...
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How can I get the resources behind a tree or rock?
Unfortunately, after gathering resources with no available space in the warehouse some of the resources can fall on the ground. We can't inf...
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I completed the task "Make 5 pieces of cloth", but the task appeared again
Dear friends!After level 45, by completing home improvement quests on the main island, you will be able to complete the "Make 5 Pieces of Cl...
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I keep crafting items for the task, but the counter resets
There are several types of tasks in Family island, and some quests require you to have all the necessary items in stock, until the task is f...
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The energy item brought from event island stopped giving energy. What should I do?
Unfortunately, these items have a limited amount of energy. The remaining charge can always be seen while the item is working. After you run...
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Can't proceed on Frost island
Dear friends,When passing through Frost Island, you may encounter a slightly confusing situation. After clearing the upper section of the is...
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Not enough syrup on the Roaring Island
Dear islanders!On the Roaring Island, you need to turn the stone heads to move around the island. This requires a syrup hidden on the map. T...
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How can I collect objects for my storage?
If you need to collect an item to your storage, please follow these steps:- Choose the item (for example decoration or event decoration) - t...
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I have repaired the shower/bathroom and it broke down again. Why?
Broken bathrooms and showers need to be repaired in the game, that's a rule. In fact, the more often you use them, the more often they break...
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The merchant keeps asking for palm logs, but I don't have palms on the island. What should I do?
Palms start to grow on your Home Island as soon as you have reached level 27.They will grow on the right side of the island, by the water. P...
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How can I skip the tutorial?
There's no option to skip the tutorial in the game. All players should complete the obligatory tasks to learn how to play the game and to di...
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Where I can get wheat?
Wheat can be planted on the fields starting from level 21. To find it, you just need to scroll down the menu with the seeds. The wheat is ju...
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Why aren't new trees growing on Home Island?
If you have chopped down all the trees on your Home Island, you should wait until new ones have grown. It may take some time, as it happens ...
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Chests don't appear on Home Island. Why is that?
A small chest appears every 24 hours on the shore. You can find chests near the place where the merchant arrives. A big chest appears every ...
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Why can't the stairs be repaired?
Some players ask when they will be able to repair the second stairs on the left side of the island. Dear players, please note that if you ca...
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🌊 Overgrown forest spring
Dear islanders!At level 62, a new decoration will appear on the home island - a forest spring. You will have to complete a series of tasks t...
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Where do I find the cloth to craft incense?
Dear islanders!Although incense can be crafted starting at level 60, if you have not completed all the previous quest chains, the incense re...
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