My Account — Family Island Help Center

My Account

What is my support ID?

Your support ID is a very important thing in the game. It contains letters and numbers and looks something like ABC123. You always need to p...
How can I save my game progress?

We strongly recommend you save your progress in the game! This can easily be done via Facebook. Simply go to settings -> My accounts and ...
How can I restore my previous progress in the game?

You can restore your previous game progress yourself if you’ve connected your game to a Facebook account before. Here’s an article in our FA...
Should I choose "Local" or "Server" for saving?

In the game settings -> my accounts, when you tap on a Facebook / Apple / Google button you will see 2 buttons to choose from, "Local" an...
How can I reset my profile to start from scratch?

If you want to start the game afresh, you can reinstall it. First check if the game had been linked to Facebook / Apple sign in / Game Cente...
How can I change my name/photo?

If you want to change your nickname or avatar, just tap on the experience bar in the upper left corner. You can choose from a variety of dif...
How can I switch to another language in the game?

You can change the language of the game in the settings menu. The game is currently available in 15 different languages!However, we are plan...

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