What are the system requirements for the game?

Minimum system requirements. The game can be run on your device if these requirements are met.Android:Android version - 5.0 Random-access me...

Can I play Family Island on multiple devices?

Yes. Just keep in mind that you can't play on multiple devices at the same time. The game saves your most recent progress. If you notice tha...

Is Family Island available to play on the PC?

The game is only available for iOS and Android mobile devices, and we do not support the game on any emulators or similar software. We will ...

I can't watch advertisements

Dear friends, If you are facing problems with watching advertisement videos in Family Island, please try the following steps:Android: please...

🌐 I followed the link under YouTube video/Facebook post but haven't received the reward

Dear Islanders!We know that some of you might experience problems with receiving the gifts via links on social platforms (Facebook, Youtube,...

I see the message "Oops! Something went wrong..."

📌 The first thing that you need to check is your internet connection.Please check the speed of your internet and measure your connection sp...

I see the message "You are not connected to the internet"

If you see the message that you're not connected to the internet, please try the following:iOS:📌 Switch your internet connection from Wi-Fi...

Loading stops after a certain %

📌 Please contact our Support team using this link and provide your support ID that you can see in the upper left corner of the loading scre...

Game crashes

📌 We are constantly adding more events, islands, levels and stories. The system requirements for the game are the following:Android:Android...