Purchases
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My purchase hasn't appeared in the game. What should I do?
The first thing to check is your Internet connection. To add a purchase to the game, it must be fairly stable. If the connection was interru...
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I made a purchase but no longer want it. Can I get a refund?
All purchases in the game are processed by the store you downloaded the game from. We do not have any access to your credit card information...
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Unauthorized money deduction by the game (iOS)
The system of in-game purchases is built in such a way that a charge of funds without the knowledge of the player is not possible.It's very ...
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Unauthorized money deduction by the game (Android)
The system of in-game purchases is built in such a way that charge of funds without the knowledge of the player can not be possible. It's ve...
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I can’t make purchases. What's wrong?
📌 You've been making purchases in the game before and now something is not working: An issue with your internet connection. Your connection...
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Why do other players have lower in-game purchase prices?
We set the same prices for all the players, but depending on the country, operating system on the device (Android / iOS), the final price ma...
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How to avoid accidental in-app purchases?
"Family Island" is free to play, though some in-game items can be purchased for real money. We recommend changing your device settings to av...
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