My purchase hasn't appeared in the game. What should I do?

The first thing to do is to check is your internet connection. To add a purchase to the game, your connection must be fairly stable. If the ...

I made a purchase, but it disappeared

Hello islanders!You made a purchase in the game, but it disappeared later? This kind of issue might happen when you are using several device...

I made a purchase but no longer want it. Can I get a refund?

All purchases in the game are processed by the store you downloaded the game from. We do not have any access to your credit card information...

I can't make any purchases. What's wrong?

📌 You've been making purchases in the game before and now something is not working: ◼️ An issue with your internet connection. Your connect...

Unauthorized money deduction by the game (iOS)

The system of in-game purchases is built in such a way that no funds can be charged without the knowledge of the player.It's very important ...

Unauthorized money deduction by the game (Android)

The system of in-game purchases is built in such a way that no funds can be charged without the knowledge of the player.It's very important ...

Why do other players have lower in-game purchase prices?

We set the same prices for all the players, but depending on your country and the operating system on your device (Android /iOS), the final ...

How to avoid accidental in-app purchases?

"Family Island" is free to play, though some in-game items can be purchased for real money. We recommend changing your device settings to av...

What is the Puzzle Story Offer?

Get ready to enjoy a story filled with thrilling prizes!The Puzzle Story is a promotion with each offer more enticing than the last, contain...

🐷 Piggy bank

Dear friends,You have a great opportunity to get additional benefits from the spent energy − a piggy bank. How does it work? When you spend ...

Disco Party

Dear islanders,You have probably already noticed this great feature in the game! Disco party is a short-termed mini-game which launches...

Coupon offer

You're in for a treat!Our virtual coupons give you access to select offer packs and exclusive deals that you wouldn't be able to access othe...

Stamp card

Get ready to stamp your way to the top with our Stamp Card!1. When the Card is live, look for Golden Stamp Tokens in offers 2. Use the Token...