My purchase hasn't appeared in the game. What should I do?

The first thing to do is to check is your internet connection. To add a purchase to the game, your connection must be fairly stable. If the ...

I made a purchase but no longer want it. Can I get a refund?

All purchases in the game are processed by the store you downloaded the game from. We do not have any access to your credit card information...

Unauthorized money deduction by the game (iOS)

The system of in-game purchases is built in such a way that no funds can be charged without the knowledge of the player.It's very important ...

Unauthorized money deduction by the game (Android)

The system of in-game purchases is built in such a way that no funds can be charged without the knowledge of the player.It's very important ...

I can't make any purchases. What's wrong?

📌 You've been making purchases in the game before and now something is not working: ◼️ An issue with your internet connection. Your connect...

Why do other players have lower in-game purchase prices?

We set the same prices for all the players, but depending on your country and the operating system on your device (Android /iOS), the final ...

How to avoid accidental in-app purchases?

"Family Island" is free to play, though some in-game items can be purchased for real money. We recommend changing your device settings to av...

Puzzle Story Offer

A puzzle promotion with amazing prizes!Each offer is completed once the rewards are collected according to the number available. Offer 1 mus...

🐷 Piggy bank

Dear friends,You have a great opportunity to get additional benefits from the spent energy − a piggy bank. How does it work? When you spend ...