🔸If you can't open the game and see Bill with a message about undergoing maintenance - please visit our Facebook group and check if there is news about planned server maintenance. We always inform our players in advance about planned maintenance and the work usually takes up to 30 minutes.

🔸 Another reason is an unstable internet connection.

Please check the speed of your internet at any source that measures Internet connection speed, for example, SpeedTest. The normal speed for playing mobile games online is 2 Mbps +

In this case, please, do the following recommendations:

1. Change your internet connection (switch from wi-fi to mobile internet or vice versa)
2. Reboot your device and router
3. Install and turn on VPN application, for example, TunnelBear
4. If you are already using a VPN application, turn it off.

🔸If none of the recommendations above was helpful, please contact our support team using this link and describe the situation, specify when the problem occurred and what happened before the error message appeared.